Publication date: 01.01.2026

This document defines the general terms for registration, payment and provision of remote educational and consulting services published on the IDEA-FIX website.

The service provider is IDEA-FIX web studio, operating through a registered entrepreneur in the Republic of Poland. The detailed terms of a specific service, including the program, price, duration, training format, payment procedure, refund rules and responsibilities of the parties, are specified in an individual agreement signed with the client before the service begins.

If an individual agreement is signed by the parties, its terms take priority over these general terms. If the service is paid for without signing a separate agreement, the payment is considered confirmation that the customer accepts these terms, unless otherwise directly agreed by the parties.

1. General provisions

1.1. These terms are published on the website https://ideafix.studio and apply to remote educational, consulting and related services presented on the website.

1.2. Services are provided online, without the physical presence of the provider and the customer in one place.

1.3. The services are not state education and do not include the issue of a state-recognised diploma.

1.4. The specific program, duration, price, training format, number of lessons, support procedure and additional terms are specified on the relevant service page or in an individual agreement.

1.5. These terms apply taking into account the laws of the Republic of Poland and any mandatory legal rules that may apply to the customer depending on their status and country of residence.

2. Subject of these terms

2.1. The provider offers the customer remote educational and consulting services in SEO, website promotion, website management, digital tools, analytics, content and other areas listed on the website.

2.2. The customer pays for the selected service under the terms specified on the website, in the invoice, in correspondence between the parties or in an individual agreement.

2.3. The scope of the service is defined by the selected package, program, service page, agreed task or individual agreement.

3. Registration and service procedure

3.1. Registration for training, consultation or another service may be made through a website form, messenger, email or another communication method agreed by the parties.

3.2. Before the service begins, the parties may agree on the program, start date, lesson schedule, communication format, price and other essential terms.

3.3. Services are provided remotely using online communication tools, screen sharing, video calls, text consultations, files, recordings, templates and other materials, if this is included in the selected service.

3.4. The provider may refuse to provide a service if the customer’s task is outside the provider’s competence, conflicts with the law, website terms, technical possibilities or the agreed working format.

4. Price and payment procedure

4.1. The price of services is specified on the website, in the invoice, in a commercial offer, in correspondence between the parties or in an individual agreement.

4.2. If the website shows a price "from", the final price is calculated individually and depends on the selected format, scope of work, deadlines, language, project complexity and other terms of the specific service.

4.3. Payment is made on the basis of 100% prepayment, unless otherwise agreed by the parties in writing.

4.4. Payment is made to the account of a registered entrepreneur in the Republic of Poland or by another method agreed by the parties.

4.5. Payment for the service means that the customer accepts the terms of the selected service, unless a separate individual agreement has been signed by the parties.

5. Refunds

5.1. Refund terms are specified in the individual agreement for the specific service.

5.2. If the customer cancels the service before training or consulting work has started, the possibility of a refund and the amount of any deductions are determined by the agreement, the approved program and the provider’s actual costs.

5.3. If training, consultations, preparation of materials or other work has already started with the customer’s consent, the provider may retain the cost of services actually provided, lessons held, materials supplied, preparatory work and reserved time.

5.4. For customers who have consumer status, mandatory consumer protection rules apply if such rules apply to the specific transaction.

5.5. For distance contracts with consumers in the EU, the right to withdraw from the contract within 14 days may apply, unless the law provides an exception or the customer has agreed to the start of service provision before the end of this period with awareness of the consequences of such consent. The consumer’s right to withdraw from a distance contract within 14 days is described in official EU materials and on the Polish business portal.

6. Rights and obligations of the provider

6.1. The provider undertakes to provide the service in the agreed format and scope.

6.2. The provider may independently determine the training method, explanation order, consultation structure and way of preparing recommendations, unless otherwise agreed by the parties.

6.3. The provider may reschedule a lesson or consultation for a valid reason, with prior notice to the customer and agreement on a new time.

6.4. The provider does not guarantee specific financial results, Google positions, number of enquiries, sales growth or other commercial indicators, unless such guarantees are directly stated in an individual agreement.

7. Rights and obligations of the customer

7.1. The customer undertakes to pay for the selected service on time.

7.2. The customer undertakes to provide accurate data necessary for the service, including information about the project, website, access, goals, limitations and other conditions, if this is required for the work.

7.3. The customer is responsible for the quality of their internet connection, device operation, access to communication software and ability to participate in online lessons or consultations.

7.4. The customer undertakes not to violate communication rules and not to transfer access to lessons, links, files or materials to third parties, unless otherwise agreed in writing.

8. Communication and lesson format

8.1. Lessons, consultations and reviews are conducted online.

8.2. The specific communication method is agreed by the parties. It may include Google Meet, Zoom, Telegram, WhatsApp, email or another convenient tool.

8.3. If a consultation or training requires screen sharing, the customer should prepare access to the necessary services, website, analytics, Google Search Console, Google Analytics or other data in advance.

8.4. It is not necessary to send logins and passwords. If needed, the customer can show the required data during an online meeting through screen sharing.

9. Liability of the parties

9.1. The parties are liable for non-performance or improper performance of their obligations in accordance with applicable law and the terms of the individual agreement.

9.2. The provider is not liable for the inability to provide the service due to reasons beyond the provider’s control, including lack of internet on the customer’s side, failures of communication services, lack of access to the website, analytics, accounts or other customer data.

9.3. The customer understands that training, consultations and recommendations do not guarantee a specific result without independent work, implementation of recommendations and consideration of external factors.

10. Personal data

10.1. The customer agrees that, for registration, payment and service provision, the provider may process the customer’s name, email, phone number, project data, website information and other data necessary to provide the service.

10.2. Detailed personal data processing terms are specified in the Privacy Policy published on the website.

11. Final provisions

11.1. These terms are valid from the moment they are published on the website until they are changed or removed.

11.2. The provider may update these terms. The new version takes effect from the moment it is published on the website, unless otherwise stated in the new version.

11.3. The parties try to resolve all disputes and disagreements through negotiations.

11.4. If a dispute cannot be resolved through negotiations, it is considered in accordance with applicable law and the individual agreement between the parties.